True customer satisfaction cannot only come from the product itself, but must come from the delivery, the approach and the willingness to learn and understand the true need of purchase. This perfect delivery relies on a strengthened team. Strength from communication, directive and alignment.
We have taken this step to ensure that each member of our team has been empowered by the mantra from the Antares Vision mission, vision and brand values. The advantage for the customer is that this is not a sales pitch, but instead communicates our competence not to sell but “care for”. This dedicated team has been given its own identity and a greater goal to ensure the true satisfaction of customers, new, old, far, wide, past, present and future. We can now be more flexible, widely more available and are given the opportunity to overcome challenges in a different way. We have a Service Business Unit specifically for this reason.
Do you have a burning question? Let us know. Are you our customer? No – not a problem. We still want to help. Our evolution is taking further steps to supply Experts as a Service (EaaS).
This new approach aims to build on long term relationships with a “learning-by-doing” method. Raise your hands and send us your questions and needs, no matter the stance. With your help, we can broaden the scope of our services, speed up processes and provide everyone the care and attention they need to be completely satisfied.
Let’s fix this!