Antares Vision, a corporation producing industrial automation solutions for product inspection, and market leader for batch tracking, was created in 2007 in Italy to offer global, complete solutions that are scalable in inspection, Track and Trace systems and intelligent data management systems, guiding the product protection process throughout the entire life cycle and representing the natural choice for applications in the pharmaceutical fields, medical devices, cosmetics, food & drink. Antares Vision employs 450+ collaborators in 8 seats around the world.
In order to expand its own team, Antares Vision is looking for Services Managers leading, developing and managing our Service Business and Account Management in the new Service Business Unit.
We are looking for a dynamic, professional individual with strong service business acumen, the ability to think strategically and to understand our clients' business and service organisational needs. We’re looking for people with a background in Customer Services, Account Management or Business Development, with a proven track-record of excellent client-relationship skills and a desire to continuously exceed clients' expectations.
You should be an excellent communicator, both written and verbal.
You will have responsibility to build long-term strategic relationships with clients and to ensure the highest levels of customer satisfaction and retention.
You will be required to identify areas where improvements of services can be made and to up-sell additional services where appropriate.
You will be required to support Remote Support Team and Service Operation Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI, assure adequate levels are held to meet SLA.
You will have responsibility for development and growth of our service portfolio, by implementing business strategies as well as supporting new business development and assure the budget forecast.
You will be the main reference for the international customers for definition and activation of processes and procedures within the ITSM model, which you will manage following customer objectives and expectations.
You will contribute to the services’ continuous improvement and process optimisation following the ITIL standard and ITSM tool (Service Now)
We’re looking for people with at least four years of IT Service Management experience in ITIL logic, preferably in an International Service Provider firm, with consolidated Program Management Office and IT Operating Model skills.
It is required the use of ITSM (ServiceNow) and monitoring report and datasheet (Excel).
The winning characteristics are the capability to excel in dynamic environments and evolving markets, the will to increase skills and competences, interest in innovation: every day is a new challenge and an opportunity to learn something new.
We’re looking for people with a result-oriented approach, good communication skills (both in English and in Italian) and ability to connect in ever-changing contexts in the international field;
Our Services Managers have the opportunity to travel for 30% of their working time.
The search is for immediate hiring. The package will be proportioned to the level of experience of the candidate.
La ricerca si intende rivolta a candidati di ambo i sessi (leggi 903/77-125/91). Si prega d'inviare dettagliato curriculum vitae, con autorizzazione al trattamento dei dati (Regolamento UE 2016/679).